Your privacy is our priority

Db365 Privacy Policy

Db365 takes your personal information seriously. This Privacy Policy clearly explains what data we collect, how it is used, and how it is kept secure.

Last Updated: January 2026
SSL encryption protected
Data Not for Sale
Your rights protected
No Third-Party Sharing
1

Introduction

Db365 (db365.win) is one of Bangladesh's most trusted online gaming platforms. We believe protecting each member's privacy is our ethical responsibility. This Privacy Policy ("Policy") explains how db365 collects, uses, stores, and safeguards your personal information.

By using the db365 website or app, you agree to this Privacy Policy. If you do not agree with this Policy, we advise you to refrain from using our services.

This Privacy Policy was last updated in January 2026. db365 reserves the right to modify this Policy at any time, and any changes will be published on the website.

2

What information we collect

Db365 collects certain essential information to improve your experience and ensure safe service. We only collect what is genuinely necessary to deliver our services.

Data Type What We Collect Purpose
Personal Identity Name, date of birth, national ID number KYC verification & age confirmation
Contact Information Mobile number, email address Account verification & communication
Financial information BKash/Nagad/Rocket number, transaction history Payment Processing & Fraud Prevention
Device Information IP address, browser type, device model Security & User Experience Improvement
Gaming Activity Game history, betting records, bonus usage Ensuring Fair Gaming & Service Improvement

db365 never stores your password in plain text. Passwords are always kept as encrypted hashes.

3

How your information is used

Db365 uses collected data solely for defined purposes. We never use your information for unnecessary activities or sell it to third parties.

  • Account management: Your information is used to create, verify, and manage your db365 account.
  • Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket.
  • KYC verification: To verify your identity and comply with international regulations.
  • Security: To prevent fraud, money laundering, and other illegal activities.
  • Service Improvement: To improve the quality of slots, fish games, bingo, and betting services.
  • Contact: To send important updates, promotional offers, and support messages.
  • Responsible Gaming: To detect unusual gaming patterns and provide support to members.

db365 never sells or rents your information to advertisers or third-party marketing companies.

4

Data Sharing & Disclosure

Db365 generally does not share your information with third parties. However, in certain specific circumstances, limited data sharing may be necessary:

  • Payment Providers: Only the information necessary to complete transactions is shared with payment partners such as bKash, Nagad, and Rocket.
  • Legal obligations: Information may be disclosed under a court order or a valid request from a government authority.
  • Technology Service Providers: Technology companies contracted for server management or cybersecurity, bound by strict confidentiality agreements.
  • Fraud Prevention: Minimal data may be shared with industry-standard fraud detection partners.

db365 does not permit any third party to use your information to independently conduct marketing or contact you.

5

Data Security Measures

Db365 uses internationally recognized technologies and practices to protect your data. Our security systems are continuously updated and improved.

  • SSL/TLS encryption: All data transfers on db365 are secured with 256-bit SSL encryption. All information exchanged between your browser and our servers remains fully encrypted.
  • Data Masking: Financial details such as mobile banking numbers are partially masked in the dashboard.
  • Two-Factor Authentication (2FA): OTP verification is used as an additional security layer when accessing your account.
  • Firewall & DDoS Protection: Our servers are protected with advanced firewall and anti-DDoS technology.
  • Regular Security Audits: A dedicated third-party expert team regularly audits our systems.
  • Data Center Security: Our data is stored in certified, secure data centers.

db365's security technology follows PCI DSS standards, the highest benchmark for international payment security.

6

Cookies & Tracking Technologies

The db365 website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

  • Essential Cookies: Essential for maintaining login sessions and ensuring account security.
  • Performance Cookies: To analyze which sections of the website are most frequently used.
  • Functional Cookies: To remember your preferred language and settings.

You can disable cookies through your browser settings, though doing so may limit some db365 features.

db365 never uses third-party advertising cookies that track your browsing history across other sites.

7

Data Retention Period

Db365 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

  • Account information: For the duration the account is active, and up to 5 years after closure.
  • Financial transaction records: Up to 7 years, as required by legal obligations.
  • KYC documents: Up to 5 years after account closure.
  • Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
  • Log Files: Security logs are retained for a maximum of 12 months.

Once the designated retention period expires, data is securely deleted or irreversibly anonymized.

8

Your rights

Db365 believes every member has full rights over their own data. Your privacy rights are outlined below:

Right to Access Your Data

You have the right to know and view what information db365 holds about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

Where no legal obligation exists, you may request that your information be deleted.

Right to Restrict Processing

You may object to the processing of your data under certain circumstances.

Right to Data Portability

You may request a download of your information in a standard format.

Marketing Opt-Out

You can opt out of promotional messages or newsletters at any time.

To exercise any of these rights, please contact the db365 support team. We will endeavor to respond to your request within 7 business days.

9

Minor's privacy

Db365 strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

  • Age verification is mandatory at the time of registration.
  • Any account registered with false information will be suspended immediately.
  • If a parent suspects their child is using db365, please notify our support team right away.

If db365 becomes aware that information has been collected from a minor, it will immediately delete that data and close the associated account.

10

Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact the db365 support team. Our team is always ready to assist you.

  • Email: [email protected]
  • Response Time: Responses are provided within 7 business days.
  • Language: Support is available in Bengali.

If you have any questions about this Privacy Policy, the db365 support team is ready to explain everything in plain language.

db365 may update this Privacy Policy from time to time. Members will be notified of significant changes via email or SMS.

Why db365 Is Trustworthy

Your Privacy Protection Our commitment

Db365 is more than a gaming platform — we are a partner you can trust. Learn about our six core commitments to data protection.

End-to-End Encryption

All your data on db365 is protected with 256-bit SSL/TLS encryption. Everything transmitted between your browser and our servers remains encrypted — that is our fundamental commitment.

Your Data Is Never Sold

Db365 never sells, rents, or transfers your personal information to third parties. Your privacy is not a commodity to us.

Your control

You have full rights to view, correct, or delete your data on db365. Manage your information directly from your account settings.

Limited Retention Period

Db365 does not retain your data beyond what is legally required. Once the designated retention period ends, your information is securely deleted — we do not hold on to data we no longer need.

Regular Security Audits

Independent security experts regularly audit db365's systems to identify vulnerabilities. We are committed to proactively strengthening our security.

Bengali Support Team

The db365 support team is available to help with any privacy-related questions. We're here for you, in your language.

Frequently Asked Questions

About Privacy Frequently Asked Questions

Here are answers to the most frequently asked questions from members about db365's Privacy Policy.

No, db365 never sells or rents your personal data to third parties. Limited information is shared only with contracted partners for payment processing, and strictly under confidentiality agreements.

Yes, you may request deletion of your data. However, certain financial transaction records must be retained for a legally required period. All other data will be deleted upon your request.

No. db365 never accesses or stores your mobile banking PIN or password (bKash, Nagad, Rocket). All payments are processed through a fully secure gateway, and db365 only receives transaction confirmation details.

Yes. For significant changes, db365 will notify members in advance via their registered mobile number or email. For minor changes, the "Last Updated" date on the website will be revised.

db365 only collects general location information derived from your IP address, which is used for security and fraud prevention. We do not perform GPS or real-time location tracking.
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